There are some basic things a hotel must offer its guests. Whether your hotel is a small boutique hotel or a large resort, you should be able to accommodate a wide range of guests, including kids. To help you meet the needs of families and kids, many hotels are incorporating kid-friendly designs and bathrooms. Some even offer baby-friendly toiletries.
As a hotel guest, you want to be able to quickly and easily communicate with a staff member. A front desk agent should be available at all times. Whether you want to talk with a person at the front desk or utilize an iPad, you should be able to reach someone in no time.
Another basic thing a hotel must offer is cleanliness. A hotel must meet strict hygiene standards. They should also offer personalized safety measures. While technology has become an essential part of hotel safety, many guests still value a human touch when they stay at a hotel. A hotel’s staff should be properly trained so that guests can feel safe.
Good internet service is essential to business travelers, too. Free WiFi is as necessary as air to many guests. For this reason, it is essential for hotels to offer high-speed Internet access. Even better, they should have a wired connection option for those on the go. It’s also a great idea to provide additional chargers for electronic devices.
As a guest, you should be respectful of other hotel guests. Occasionally, you’ll encounter a guest who’s upset, and it is your job to intervene. If this happens, try to engage them in conversation. Engaging them with their questions and complaints is important.
Your guests expect a high level of comfort and customer service. Making them feel special and important is crucial for repeat business and a good impression of your hotel. This will also boost your hotel’s brand. The more attention you pay to each of your guests, the more likely they are to recommend it to their friends.
Technology has changed the guest experience significantly. While self-service options and automation are increasing, guests still want the attention of hotel staff. In fact, poor service is the number one reason for guest dissatisfaction. So, you must cultivate a culture of impeccable customer service. Cutting-edge technology may be helpful, but it can’t replace the human touch.